Send us a request to info@bmitravelassist.com and let us know how may days you need. Should it be approved, you can create the new voucher (maintaining the same coverage as the previous voucher) by clicking here or contact your sales agent.

To obtain benefits due to COVID-19, proof of Full Vaccination of COVID-19, must be presented, only vaccines approved by the World Health Organization (WHO) will be admitted. https://www.who.int/emergencies/diseases/novel-coronavirus-2019/covid-19-vaccines/advice

The beneficiary with symptoms of COVID-19 must always and without exception contact the Assistance Center who will coordinate an appointment with a general practitioner and according to the medical opinion, the test may be authorized. Negative COVID-19 screening to return to country of residence will not be covered.

The beneficiary will have the COVID-19 quarantine hotel benefit as long as it is approved by our assistance center and is requested by the treating physician. Hotel expenses for quarantine will be covered as long as the reservation already paid for by the passenger has ended, up to a maximum of fourteen (10) nights and up to the amount of coverage of your purchased plan.

Call BMI TRAVEL ASSIST’s Call Center at the phone numbers on the voucher or call collect (855) 241-8877 in the United States or contact us by email at asistencias@bmitravelassist.com, and provide the beneficiary’s name, telephone and voucher number.

The beneficiary may go to the medical service nearest to his/her location. In any case, the beneficiary must notify BMI TRAVEL ASSIST’s Assistance Center within 24 hours following the emergency.

No charges will be paid, since the event must be reported immediately to the assistance center or within the following 24 hours in order for the assistance to be effective.

Yes, the beneficiary must assume the cost of medications not prescribed by the physician, not related to the assistance required

Yes, medications prescribed will be paid by reimbursement within limits of coverage. Once the beneficiary returned to country of origin, it is required that they present original purchase receipt(s), copy of medical report describing medical diagnostic and name of medication(s) prescribed to the beneficiary.

Services shall be coordinated; however, the member must assume the costs of the assistance.

The beneficiary must submit the Property Irregularity Report and the original airline compensation receipt.

It is the period that begins at zero hours on the plan’s effective date and ends on the 24th hour of the expiration date. Both dates must be reflected on the purchase receipt, and provided the beneficiary is overseas.

Death, accident or serious illness of the beneficiary or immediate family member (spouse, siblings, children or parents), summons as witness or part of a jury, damages to home due to fire, theft, or force of nature, medical quarantine.

When the beneficiary’s flight has been delayed more than 6 consecutive hours, provided there is no other transportation alternative. Reimbursement shall be made up to the maximum coverage according to the plan, to cover only hotel, meals and communication expenses.

The assistance assumes all the expenses related to the beneficiary’s civil or criminal defense in regards to traffic accidents’ liability.

In case the doctor at the Assistance Center deems it pertinent, taking into account the illness or accident occurred overseas.

No. It must have been recommended by the Assistance Center taking into account the patient’s medical condition.

Excluded are assistance, accidents and illnesses that occur while the Covered Traveler is in countries where civil or foreign war, civil unrest, or any other type of riots, demonstrations, threatening individuals or assemblies that have become disruptive The Coverage will not be available in the following countries: Iraq, Ethiopia, Syria, Ukraine, Yemen, Sudan, Somalia, North Korea, and Afghanistan. Venezuela is subject to Sanctions and Special Licenses. Limited Coverage is available. Russia & Belarus are subject to Sanctions and Special Licenses. Limited Coverage is available. Cuba - Coverage is only available through reimbursement.